Refund and Returns Policy

1. Overview

At Mini Sweet Scent, we are committed to providing a positive shopping experience. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

By placing an order, you agree to the terms outlined below.

2. Nature of Mystery Products

Our products include mystery (blind box) items, which means:

• Items are selected at random
• Specific styles or designs cannot be chosen
• Duplicate items may occur

Because of this:

👉 We do not accept returns or refunds based on personal preference, including:

• Receiving duplicate items
• Not liking the design
• Expecting a specific style

3. Eligibility for Returns

We only accept returns under the following circumstances:

3.1 Damaged or Defective Items

You may request a return or replacement if:

• The item arrives damaged
• The item is defective
• You receive the wrong item

3.2 Requirements

To be eligible:

• Contact us within 7 days of delivery
• Item must be unused and in original packaging
• Provide proof of purchase
• Provide clear photos or videos of the issue

4. Non-Returnable Items

The following items are not eligible for return:

• Opened or used items (unless defective)
• Mystery items due to their random nature
• Sale or discounted items

5. Return Process

To request a return:

1. Contact us via your store’s support channel
2. Provide your order number and issue details
3. Submit photo or video evidence
4. Wait for approval before returning the item

⚠️ Returns sent without approval may not be accepted.

6. Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be issued to the original payment method

Processing time: 3–7 business days (may vary depending on payment provider)

7. Exchanges

We offer replacements instead of refunds in cases of:

• Damaged items
• Defective products
• Incorrect items received

Exchanges are subject to availability.

8. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
• Original shipping fees are non-refundable

9. Order Cancellation

Orders can be canceled within 12 hours of placement.

After this period, orders may already be processed and cannot be canceled.

10. Lost or Stolen Packages

We are not responsible for:

• Packages marked as delivered
• Lost or stolen items after delivery

11. Contact

For any questions regarding returns or refunds, please contact us through your official store communication channel.

12. Agreement

By purchasing from Mini Sweet Scent, you acknowledge and agree to this Return & Refund Policy.